ek775 Privacy Policy

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General Description

This privacy policy ("Policy") applies between the ek775 platform ("we", "us", or "ek775") and each person who uses this website ("you", "user"). ek775 operates a safe and reliable online gaming platform for players in Bangladesh. We give your privacy the highest priority and commit to handling your personal information responsibly.

This policy applies when you register on ek775, when you use the platform, and when you use any of our services. By continuing to use our website, you accept the terms of this privacy policy.

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Last Updated

This privacy policy was last reviewed and updated in 2026. We will publish any changes on this page and, where necessary, notify you by email. We recommend that you review this policy regularly.

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Registration and Account Information

When you create an account on ek775, we may collect the following information:

• Full name (as it appears on your identity document)
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Mobile number
• Username and password
• Payment method details (bKash, Nagad, Rocket, or Upay account number)

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Automatically Collected Information

When you use our platform, we may automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system information
• Platform activity logs (login times, game sessions, transaction history)
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

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Identity Verification Information

To maintain a safe environment and prevent money laundering, we may collect government-issued identity documents, proof of address, and payment method verification documents as part of our Know Your Customer (KYC) process. This collection of information is entirely part of a legal obligation.

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Use for Service Delivery

The information you provide is primarily used for the following purposes:

• To create and manage your account
• To process transactions and verify payments (bKash, Nagad, Rocket, Upay)
• To provide bonuses and promotional offers
• To provide customer support and resolve complaints
• To ensure platform security and prevent fraud
• To verify age (compliance with the 21+ requirement)

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Use for Improvement and Analysis

Through aggregated and anonymised data analysis, we:

• Improve platform performance and user experience
• Test new games and features
• Identify and resolve technical issues
• Monitor the effectiveness of responsible gaming tools

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Use for Communication

We may send account-related notifications, security alerts, transaction confirmations, and (with your consent) promotional messages to your email or registered mobile number. You may opt out of promotional communications at any time.

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Who We Share Information With

ek775 does not sell or rent your personal information. However, limited sharing may occur in the following cases:

• Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Game software providers: Minimal information may be shared with technical third parties to deliver gaming services.
• Legal authorities: Information may be provided to competent authorities in the case of a court order or legal obligation.
• Fraud prevention: We may cooperate with appropriate agencies to prevent fraud and money laundering.

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Third-Party Agreements

All third-party organisations that assist in providing our services must comply with ek775's privacy standards. They may only process your information for specified purposes and in accordance with our instructions. Third parties are not permitted to use your information for their own interests.

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Technical Security Measures

ek775 uses industry-leading technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Firewall and intrusion detection systems
• Secure server environment and regular security audits
• Two-Factor Authentication option
• Tokenisation technology for payment information

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Data Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, some information may be kept for a set period to meet legal obligations. Once the need to retain data has ended, it is securely deleted.

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Response to Security Breaches

If a data breach occurs, we will promptly notify affected users and take all necessary steps to resolve the issue. Our security team is engaged in round-the-clock monitoring.

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What Cookies Are and Why They Are Used

Cookies are small text files that our website stores on your device. They help improve your browsing experience, remember your preferences, and analyse site performance.

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Types of Cookies We Use

• Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions, security verification, and so on.
• Functional cookies: To remember your language preferences and settings.
• Analytical cookies: To understand how users use the site — data remains anonymous.
• Performance cookies: To identify page loading speed and technical issues.

You can control cookies by changing your browser settings, though this may limit some features of the platform.

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Right to Access and Correct Information

As a user of ek775, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If there is an error in your personal information, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted (beyond legal obligations).
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured format.

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How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. We will process your request within a reasonable time. We will only provide or change information after verifying your identity.

Our customer service: 24/7 live chat or [email protected]

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Account Closure and Data Removal

You may request to close your ek775 account by contacting us. After account closure, all pending transactions will be completed. However, some information will be retained for a set period for legal and regulatory reasons.

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21+ Requirement

ek775 strictly prohibits registration and participation by anyone under the age of 21. We verify the age of all registrants. If any person registers using false information, their account will be closed immediately and any related deposits and winnings may be forfeited.

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Advice for Parents

Parents and guardians are advised to monitor minors' internet use and, where necessary, use parental control tools. Our age verification process helps prevent minors from gaining access.

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Notice of Changes

ek775 may review and update this privacy policy from time to time. For significant changes, we will post a notice on the website and inform you by registered email. The date of the revised policy will be displayed on this page.

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Consent to Changes

Continuing to use the platform after an update means you have agreed to the revised policy. If you do not agree to the changes, you have the right to stop using the platform and request account closure.